Shipping policy

1. Order processing

  • All orders are processed after payment confirmation.

  • Processing usually takes between 1 to 3 business days.

  • If any product is out of stock or delayed, we will notify you immediately.

2. Shipping methods

  • Orders are shipped via trusted carriers.

  • At checkout, customers can choose from the available shipping methods.

  • Delivery times depend on the selected method and destination.

3. Delivery times

  • Orders typically arrive within 2 to 7 business days for mainland Portugal.

  • For islands or international destinations, delivery times may vary.

4. Shipping costs

  • Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

  • During special promotions, shipping may be free.

5. Made-to-order / Pre-order production

  • Some products may be made to order after purchase confirmation (pre-order).

  • In these cases, shipping may take slightly longer than usual.

  • The estimated production and shipping time will be indicated at checkout or in the product description.

  • We ensure that every piece is produced with care and attention to detail, especially for you.

6. Order tracking

  • Once shipped, we will provide a tracking number so you can follow your order.

  • If you experience any issues with delivery, please contact info@blackvision.pt.

7. Returns and refunds

8. Terms of service

  • Use of our website and all purchases are subject to Black Vision’s Terms of Service.

9. Responsibility during transport

  • Black Vision ensures that all products leave our warehouse in perfect condition.

  • Once handed over to the carrier, we are not responsible for delays or losses beyond our control.